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What is a palliative care volunteer? | How do I become a palliative care volunteer? | Volunteer training | Service provider volunteer training resources | Further information for volunteers

What is a palliative care volunteer?

Palliative Care Volunteers offer help and support for people with a life limiting illness and their families and carers.

There are different roles available to you if you want to become a volunteer. These can be support to patients and families in their homes or in the hospital, providing information and advice according to your specific skills, administrative support, health promotion in the community or fundraising.

Most palliative care volunteers work directly with patients and their carers. Some of the things volunteers do may be:

  • being with someone while their carer goes out
  • shopping
  • providing companionship
  • taking someone for a drive or to an appointment
  • writing letters
  • minding children
  • writing someone’s life story
  • singing, answering the phone, making bereavement phone calls, helping organise a memorial service, providing beauty treatments, gentle massage, reflexology, aromatherapy and much more.

"Client care volunteers are men and women of all ages and backgrounds who have great respect for people with all their differences, and life with all its difficulties."

Peninsula Hospice Service: Client Care Volunteer Support Brochure

How do I become a palliative care volunteer?

Please contact your local palliative care service below for information. Or find a local service at the PCV website.

Type of service Name & Weblink Catchment (See Map) Address Volunteer coordinator
Community Palliative Care South East
Palliative Care
Greater Dandenong, Casey, Cardinia and
parts of Kingston
Cranbourne Integrated Care Centre
Locked Bag 2500
140-154 Sladen Street
Cranbourne VIC 3977
Coordinator of Volunteers
email or (03) 5991 1300
Community Palliative Care Calvary Bethlehem Port Phillip, Glen Eira, Stonnington, Bayside and parts of Kingston 476 Kooyong Road
Caulfield VIC 3162
Volunteer Manager
email or (03) 9595 3479
Community Palliative Care Peninsula
Home Hospice
Frankston, Mornington Peninsula Building 6
125 Golf Links Road
Frankston VIC
Manager of Volunteers
email or (03) 9783 6177
Inpatient Palliative Care Calvary Bethlehem N/A 476 Kooyong Road
Caulfield VIC 3162
Volunteer Manager.
or (03) 9595 3479
Inpatient Palliative Care McCulloch House
(Southern Health)
N/A McCulloch House
Monash Medical Centre
246 Clayton Road
Clayton VIC 3168
email or (03) 9594 5320

Inpatient Palliative Care Casey Hospital
(Southern Health)
N/A 52 Kangan Drive
Berwick VIC
Southern Health Coordinator of Volunteers
email or (03) 5991 1300
Inpatient Palliative Care Peninsula Health Palliative Care Unit N/A 125 Golf Links Road
Frankston VIC

refer to website

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Volunteer training

Generally volunteers are provided with ongoing comprehensive educational programs and training to develop and maintain the skills they need and peer support through regular group meetings.

Volunteer training is governed by Volunteer Management Standards - developed by Volunteering Victoria and adopted by the Australian Council for Volunteering - and Standards for Palliative Care Service Provision.

Service provider volunteer training resources

Volunteer training resources are available to support service providers. The resources contain information on how to facilitate professional development activities, and nine training modules each containing their own core competencies and sample sessions plans. Each session plan is accompanied by supporting PowerPoints, facilitator information, participant handouts, suggestions of the equipment required for delivery and relevant references.

Further information for volunteers

More about Volunteers Volunteer Support Workers Local Volunteers Training Opportunities

Palliative Care Victoria has all the facts about being a volunteer such as:

  • Who can become a palliative care worker?
  • How much time will I have to commit?
  • What training and preparation is required?
  • How do I become a palliative care volunteer?
  • Where can I volunteer?

Palliative Care Victoria has information about being a volunteer support worker such as:

  • What do they do?
  • How can they help?
Locate your nearest local palliative care service to learn more about their volunteers. Our Calendar of Events lists training opportunities in the local area.